Sales Support Associate - Mailchimp

at  Marketstar

ABOUT THE SALES SUPPORT ASSOCIATE:

We are seeking an individual who is keen to develop a career in sales or customer service. You will be representing one of our key clients here at Marketstar, one of the top three fin tech companies in the world. Your primary responsibilities will be to handle incoming calls and efficiently direct them to the appropriate department or advise of the steps the customer can follow to resolve their query.
At MarketStar, we’re not just a workplace; we’re a platform for your professional growth. This is a unique opportunity to gain exposure to best practices in both sales and customer service to kick start your career. We believe in recognizing and rewarding talent. As you grow and excel in your role, there will be ample opportunities for career advancement within our organization. We’re invested in your long-term success and are excited to see you thrive with us.

• Inbound Calls/Emails: Manage incoming calls and emails from existing or new customers. Gather necessary information while determining the nature of their requirement. Resolve queries through necessary content or redirect inbound requests to the necessary team.
• Routing: Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request. Ability to identify potential sales opportunities and route to the sales team.
• Customer Service: Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach. Provide follow-up if needed to ensure a positive customer experience.
• Data Entry: Data entry and administration duties when required.
• Collaboration: Collaborate with other team members and departments to ensure smooth transitions and follow-up.