Role Overview The Sales Support role is integral to McBreen Group sales operations, directly supporting the Sales Marketing Team and Regional Account Managers to streamline workflows, optimise client interactions, and maintain accurate information flow. The ideal candidate is organised, proactive, detail-oriented, and committed to supporting the sales pipeline, achieving targets, and enhancing client relationships.
Why Join Us? This role offers an opportunity to be part of a dynamic team driving sustainable environmental solutions, with a focus on growth and continuous improvement. McBreen Group values innovation, professional growth, and client satisfaction.

QUALIFICATIONS AND EXPERIENCE

• Previous experience in sales support or administration.
• Familiarity with tendering and quoting within environmental, construction, or industrial sectors is advantageous.
• Knowledge of BOQ (Bill of Quantities) and service pricing is a plus.

• Quotation Preparation and Tracking: Prepare, track, and follow up on quotations and tender submissions, ensuring timely, accurate presentation.
• Lead and Opportunity Management: Manage leads and opportunities in collaboration with Account Managers, addressing client inquiries and needs promptly.
• Pricing Support: Assist in job pricing and cost analysis, including customer-specific rates and service costs for drainage, repair, and leak detection services.
• Lapsed Customer Outreach: Contact inactive customers by phone, online, or on-site to reintroduce services and assess needs.
• Feedback Collection: Conduct follow-up calls with recent customers to gather service feedback, documenting for continuous improvement and sharing insights with Account Managers.
• Account Health Monitoring: Use CRM tools to track customer activity, flag inactive accounts, and document follow-up actions
• CRM Maintenance: Manage client information, accounts, and lead status in Salesforce, ensuring accurate sales documentation.
• Sales Data Analysis and Reporting: Assist with regular reporting on sales metrics, client feedback, and market trends, providing insights to support the Sales Marketing Manager.
• Administrative Support: Assist Account Managers with scheduling, document organization, and database management.
• Communication and Coordination: Act as a liaison between the sales team and clients for general inquiries, appointment bookings, and updates.
• Interdepartmental Collaboration: Coordinate with operations and finance to ensure smooth handover from sales to project execution and billing.

• Service Knowledge: Develop an understanding of McBreen Environmental’s offerings, including drainage systems, crew capacities, and service deliverables.

  Key Competencies

• Detail-Oriented: Accurately handles detailed work.

• Communication Skills: Strong verbal and written abilities for client and team interactions.
• Organizational Skills: Manages multiple tasks and meets deadlines effectively.
• Problem-Solving: Resourceful in addressing sales-related challenges.
• Technical Proficiency: Experienced with Microsoft Office, particularly Word and Excel, and CRM systems like Salesforce.