Sales Support Co-ordinator/Officer

at  CITY ENERGY PTE LTD

We are looking for a motivated and details-oriented person to join our team as we expand our go-to-market strategy for gas water heaters across Singapore. If you thrive in a fast-paced environment, enjoy engaging with people and want to part of a growing company, this role is for you!

• Order ManagementConfirm and compile purchases from various sales channels (eg online platforms, direct sales and resellers)Ensure accurate and timely processing of customer orders
• Scheduling and Co-ordinationArrange installation dates with customers and co-ordinate with installation teamsEnsure smooth execution of schedules and handle any changes or updates efficiently
• Customer EngagementCollect customer feedback to help improve our servicesAddress and resolve customer queries or complaints professionallyBuild positive relationships with customers through excellent service
• Data and ReportingWork with large datasets to analyse trends and improve operational efficiencyPrepare reports and insights to support sales and customer service improvements
• General SupportAssist with any ad hoc tasks that contribute to the success of the sales teamCollaborate closely with internal teams to support sales initiatives