JOB SUMMARY

This is an entry-level role in our sales department, ideal for someone with confidence on the phone and a proactive approach who wants to grow their career in sales.
Hoist UK is offering an opportunity to join our sales team, where you’ll play a proactive part in supporting the sales function and keeping customer contact moving. We design, manufacture, and install a full range of lifting equipment for customers across the UK and internationally.
We’re looking for someone who enjoys being proactive, picking up the phone, and making sure enquiries move forward. You’ll spend much of your time speaking to customers, chasing up quotations, and reminding them about inspections. At the same time, you’ll make sure enquiries are logged properly and passed to the right people in the sales team.
You’ll begin with sales support responsibilities only, with the opportunity in the future to assist with quotations for standard products and services once you’ve built up knowledge and confidence. More technical enquiries will always be passed to the appropriate salesperson.

REQUIREMENTS

• Previous telephone sales or customer contact experience (essential).
• Proactive and self-motivated, with the confidence to pick up the phone and follow things through.
• Organised, with good attention to detail.
• Honest and clear with customers. If you don’t know, you’ll say so and find out.
• Comfortable asking questions and seeking support where needed.
• Good computer skills (Outlook, Word, Excel as a minimum).

• Answering incoming calls and handling the sales mailbox.
• Making proactive outbound calls to past, current, and prospective customers.
• Following up on outstanding quotations and moving enquiries forward.
• Checking historic inspection records, contacting customers, and scheduling upcoming LOLER inspections.
• Passing more complex enquiries to the appropriate salesperson.
• Updating and maintaining customer records on the CRM system.
• Supporting the sales team with admin tasks to keep everything running smoothly.
• Assisting with preparing quotations for standard products and services once experienced in the role.