IDEAL SKILLS & COMPETENCIES

• Proven administrative experience, ideally in construction sales or related field.
• Exceptional organisational and time-management skills.
• Confident communicator, with strong interpersonal skills.
• Proficiency in data management and record keeping, including use of Microsoft Office Packages.
• Customer service orientated.
• Ability to prioritise tasks efficiently in a fast-paced environment.
• Target driven and ambitious to progress.
• Able to develop positive working relationships with colleagues and external customers
• Confident in making outbound calls and sometimes cold calls to develop sales opportunities

• Logging Technical Sales Managers activities, schedule updates and prospects onto Keylink (CRM).
• Making outbound calls to customers, chasing leads, schedules, making appointments and obtaining drawings for new projects/prospects.
• General admin support for external sales team.
• Closing orders and negotiating margins with distributers
• Ensure the accuracy of accounts and contact data in Keylink (CRM), continuously updating records.
• Manage project schedules and diligently follow up on Next Action Dates (NADs) and inputting of Expected Order Dates (EOD’s) for both IG Masonry Support & Keyfix outstanding quotations.
• Proactively contact Buyers, Quantity Surveyors & other stake holders to arrange meetings gather project information and updates.
• Alert internal managers to important changes in project schedules e.g. project ready for a full schedule or EOD’s.
• Research and log new potential business prospects, regularly monitoring and updating the project progress.
• Provide exceptional customer service, promptly addressing queries and phone calls.
• Monitor emails, ensuring a swift response.
• Collaborate with the office team to exceed individual, team and Company targets.
• Demonstrate a willingness to learn and expand Company and product knowledge.
• Champion Health and Safety in the workplace, maintaining personal safety and addressing unsafe behaviour is observed.