ARE YOU A PROACTIVE PROBLEM-SOLVER WHO THRIVES IN A FAST-PACED, COLLABORATIVE ENVIRONMENT?

Do you love improving processes, supporting high-performing teams, and making a real impact? If you’re customer-obsessed, highly organized, and energized by change, we want to hear from you.
Join our dynamic Sales Support & Training team as a Sales Support Coordinator , where you’ll play a key role in enabling the success of Manulife Bank’s national sales force. You’ll be the go-to person for operational support, process improvement, and coordination across multiple stakeholders.

REQUIRED QUALIFICATIONS:

• Experience in Sales Support, Customer Experience, or Administrative Coordination.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication abilities.
• Comfort with ambiguity and shifting priorities.
• A collaborative mindset and ability to build strong relationships across teams.
• A growth mindset—you’re curious, resilient, and always learning.
• Proficiency in Microsoft 365; including experience with Power Automate and Power Apps.
• Ability to work from our Waterloo office as needed and travel occasionally.

Preferred Qualifications :

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Champion Process Improvement : Identify inefficiencies and implement solutions that enhance workflows and service delivery.
• Support Sales Excellence : Respond to inquiries from the Sales team with professionalism and accuracy, ensuring smooth operations.
• Technical troubleshooting : Coordinate with technical support teams to resolve issues, logging tickets and gathering information as needed. Support new technology roll-outs and access provisioning.
• Coordinate Onboarding & Transitions : Manage new hires, terminations, leaves, and status changes with a customer-first mindset.
• Event Support : Collaborate with senior leadership and the events team to coordinate logistics for national sales events.
• Project Management : Keep initiatives on track using tools like databases, checklists, and trackers.
• Issue Resolution : Proactively identify and resolve issues, creating sustainable solutions to prevent recurrence.
• Cross-functional Collaboration : Work closely with sales leadership, subject matter experts, and distribution partners (Financial Advisors and Brokers).