Sales Support Coordinator at NCS Credit

Highland Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Focused, Friendly, Service-Minded, Self-Starter, Verbal Communication, Written Communication, Multi-Tasking, Prioritization, Team Player, Sense of Urgency, Client Support, CRM Utilization, Client Training, Outbound Calling, Problem Solving

Industry

Financial Services

Description

Description NCS Credit is the leader in providing credit professionals, throughout the U.S. and Canada, with proactive solutions to secure receivables, minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients. We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are a NINE year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country! Job Summary: The Sales Support Coordinator assists Account Representatives with the management of client accounts to ensure the highest level of service is met. Essential Responsibilities: Support assigned NCS selling team with daily client facing activities Perform client training on the use of NCS systems and processes Utilize and update CRM system Submit account-related changes for processing using proper channels Respond to clients regarding account and service-related inquires Provide online live chat support for sales department Build relationships with small and medium accounts through outbound calling in support of assigned selling team Other duties as assigned Requirements Competencies Customer-focused Friendly and service-minded Self-starter Strong verbal and written communication skills Ability to multi-task & prioritize in a fast-paced environment Supportive team player Sense of urgency when responding and resolving client concerns Education, experience, certifications Associate’s degree Two plus years of experience in a client-facing, support role or any combination of 4 or more years of education and experience. Sugar CRM experience preferred Physical and mental demands Ability to communicate effectively in person, via phone and email Manual dexterity Near visual acuity Prolonged sitting while viewing a computer monitor Frequent typing and use of keyboard/mouse

Responsibilities

The Sales Support Coordinator assists Account Representatives with managing client accounts to ensure high service levels. Responsibilities include supporting the sales team, performing client training, responding to inquiries, and building relationships with clients.