Job Title: Sales Support Coordinator (Export Specialist)
Location: Deeside Head Office
Department: Customer Services
Reports to: Customer Service Team Leaders
Hours: Monday to Friday 8.30am – 5.00pm
Reports to: Customer Services Team Leader
Salary: £25,465 per annum

SKILLS AND KNOWLEDGE:

• Excellent written and verbal communications skills
• Confident telephone/email manner and proactive sales approach
• Positive Attitude, hard worker and enthusiastic
• Ability to work independently with a solution driven approach
• A team player in a customer focused environment with a drive to deliver improved customer satisfaction
• Computer literacy, including Excel and Word and ability to learn new software
• Good interpersonal skills
• Professional, courteous, and conscientious manner.
• Good organisational skills
• An eagerness to learn new skills and an ability to adapt quickly
• Trustworthy nature with experience of handling confidential data.
• Good time management skills with ability to priorities jobs and multi-task
  Job Types: Full-time, Permanent
  Pay: From £25,465.00 per year

Benefits:

• Company pension
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Are you able to work from the office 5 days per week with no option of hybrid working?

Experience:

• Customer service: 1 year (preferred)
• Export: 1 year (preferred)

Work Location: In perso

MAIN PURPOSE/OBJECTIVE OF POST:

To assist Ralawise Group customers through each step of the sales process. To support with the day-to-day management of accounts and queries to ensure the highest level of customer satisfaction. The role requires the ability to work well under pressure in a fast-paced environment to ensure accurate and efficient delivery of orders. To provide a service that leaves our customers feeling valued and appreciated.

KEY DUTIES:

• To support with the management of commercially sensitive accounts
• Dealing with inbound phone and email enquiries
• Fully Manage all aspects of processing customer orders/back orders
• Liaising with different internal and external departments to ensure the dispatch SLAs are maintained and ensuring the efficient delivery of orders
• Data entry and maintaining records within our systems
• Preserving and delivering high customer service standards
• Working with the Customer and the wider business to create an enhanced customer experience
• Handling customer disputes, escalations and complex queries bringing to full resolution.
• Create a solution finding environment to enhance the customer experience
• To be a point of contact for the Internal and Field based Sales Team
• To be point of contact with external stakeholders
• Creating, checking and issuing Commercial invoices
• Managing intercompany stock movements
• Maintain accurate records
• Working towards clear KPI’s around accuracy, calls and service delivery.
• In additional to these functions, the employee is required to carry out other duties as may be reasonably required to meet the needs of the business