JOB DESCRIPTION

The Customer Experience / Sales Support Co-Ordinator at Sherwin-Williams is responsible for coordinating and supporting our sales office operations. This includes a variety of tasks linked to relationship engagement, management and onboarding across a number of our business units within EMEAI (UK, Ireland, Poland, Sweden and Germany). In this position you will support Poland and we require someone who can speak fluent Polish and English.
In this role you will take a lead in customer contact management ensuring new customers are set up and also work with sales leadership on maintaining customer price, including mass price file updates, discounts and promotions.
This role is ideal for someone with experience in Customer Service, Sales Support or Customer Experience, who enjoys variety, working under time pressures and the thrill of prioritizing. The team are fabulous, the salary is competitive, great pension, and the work-life balance allow hybrid working and an early finish on a Friday.

QUALIFICATIONS

• Sales support/customer service experience
• Fluent Polish and English languages skills (verbal and written)
• Experience managing Customer Relationship Management Tools, such as SalesForce.com.
• Immediate excel skills are required (or the willingness to learn as needed for the role on a daily basis)
• Experience implementing programs, policies, and procedures
• Strong communication skills with all stakeholders at all levels in the organization
• Ability to work across multifunctional and multicultural teams within organizational structure

EMPLOYER DESCRIPTION

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It’s all here for you… let’s Create Your Possible
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process

• Upon sales request, set-up new customers in our system
• Regular review and maintenance of our customer base
• Ensure relationships are maintained with other departments, overseeing customer satisfaction, and coordinating activities with sales
• Regular review of possible leads/opportunities in Salesforce and combine weekly report for progression and business visibility
• Identify customer ordering trends such as frequency and pattern of orders. Instigate relevant communication with sales/customer and keep comms channels open when ordering trends differ.
• Work with sales to promote any additional products that could work with a customer’s portfolio
• Keep regular maintenance of Salesforce and review of sales logs/opportunities
• Maintain customer pricing
• Delivers on special projects linked to Sales/Service effectiveness
• Assist with developing operating policies and procedures to ensure the efficient use of resources while maintaining proper controls