Sales Support & Customer Onboarding Coordinator at Debug Pest Control Inc.

Smithfield, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

25.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Detail-Oriented, Written Communication, Email Follow-Up, Phone Communication, Independent Work, Task Management, Prioritization, Tech-Savvy, Customer Onboarding, Sales Support, Administrative Support, Record Keeping, Problem Solving, Reporting, Checklist Completion

Industry

Facilities Services

Description

Description Location: Smithfield, RI Schedule: Monday–Friday, Full-Time (40 hours/week) Compensation: $20-$25/hr to start (With additional bonus incentives) About Debug Pest Control Since 1993, Debug Pest Control has delivered fast, smart, and people-first pest control solutions across Rhode Island and beyond. We’re a family-owned, technology-forward company focused on protecting homes, businesses, and the relationships that matter most. As we expand, we’re building a Sales team that thrives on excellence — and that starts with smooth, organized onboarding for every customer. That’s where you come in. About the Role We’re hiring a Sales Onboarding Coordinator to support our Sales team by managing the post-sale setup process for new customers. Your job is to ensure each deal transitions smoothly into service by collecting missing details, setting up accounts, and keeping everyone in the loop. You’ll be working behind the scenes in systems like FieldRoutes and Google Workspace, sending follow-up emails, updating records, and jumping on a calls to finalize payment or scheduling details. Your work supports our Sales team directly and ensures no deal gets delayed, lost, or mismanaged after the contract is signed. What You’ll Do Monitor internal systems (FieldRoutes, Slack, Gmail) for onboarding tasks and status updates Support the Sales team by completing post-sale customer setup Follow up with customers via email or phone to collect missing information (payment, scheduling, etc.) Track open onboarding tasks and ensure timely follow-through Maintain accurate customer records and onboarding status Flag recurring issues or delays to Sales or Ops leadership Assist with reporting or checklist completion during busy periods (Spring/Summer) Requirements You’re a Great Fit If You… Are highly organized and detail-oriented — nothing slips through the cracks Enjoy behind-the-scenes work that helps a team succeed Have excellent written communication and email follow-up skills Are comfortable jumping on a light-touch phone call if needed Can work independently, manage your own task list, and prioritize Are curious and tech-comfortable — you like learning new systems and tools Have 1–3 years of experience in customer onboarding, admin, sales support, or operations Nice-to-Have Experience Familiarity with FieldRoutes, ServiceTitan, Salesforce, or similar Experience in home services, or high-volume sales environments Google Workspace (Gmail, Docs, Sheets) Slack or internal communication tools Why Join Debug? Be part of a growing, high-performing Sales team Flexible remote-to-hybrid role with strong autonomy Great culture grounded in real values (see below) Room for growth into sales operations, customer success, or team lead roles Competitive pay, benefits, and a mission-driven team Our Core Values Good Vibes – Positivity in every interaction Do the Right Thing – Integrity always We Care – About people, quality, and doing it right Make Tomorrow Better Than Today – We never stop growing People First – Empathy is at the heart of our business Equal Opportunity Statement Debug Pest Control is an equal opportunity employer. We are committed to building an inclusive team where everyone feels valued, respected, and supported. We encourage all qualified individuals to apply — including people of color, LGBTQ+ individuals, women, veterans, and people with disabilities

Responsibilities

The Sales Support & Customer Onboarding Coordinator will manage the post-sale setup process for new customers, ensuring smooth transitions into service. This includes collecting missing details, setting up accounts, and maintaining communication with the Sales team and customers.