Sales Support/Customer Service Assistant at Reece Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Internal Sales, Administration, Quotation Preparation, Order Inputting, Tendering, Stock Availability Inquiry, Technical Information Response, Supplier Liaison, Delivery Coordination, Warehouse Coordination, Computer Literacy, Communication, Problem Solving, Time Management, Multi-tasking

Industry

Wholesale

Description

Sales Support/Customer Service Assistant About Reece Reece is an Australian success story that continues to go from strength to strength. This is an opportunity to join an essential business and get to be part of a fun team environment. The Opportunity In this role, you would be part of a tight knit, successful team focused on delivering the highest level of customer service and satisfaction in a fast-paced environment. This is a wonderful opportunity to utilise your administration background About the Role You will develop sound relationships with our plumbing Account Specialists and external customers for the purpose of assisting and servicing their needs, including co-ordinating the preparation of quotes, orders, tenders, schedules, and forecasts. Duties for the role include but are not limited to: Generating and providing customer quotations Quoting and tendering of commercial projects Deliver prompt responses to customer enquiries on stock availability and technical information Liaising with suppliers for pricing and availability Inputting Sales Orders Coordinating deliveries and liaising with our warehouse team Supporting our Account Specialists with other administrative duties quintessential to the role Embracing the Reece values, policies and procedures and being a supportive team member About You Customer service/internal sales experience from within a trade-based environment e.g. building products, construction, industrial machinery, mining, or similar Strong computer literacy skills Positive, can-do attitude Good verbal communication skills Flexibility and multi-tasking ability Problem solving skills Ability to work to deadlines and prioritise Our perks and benefits: Performance based bonuses Paid annual leave Continuous learning and development programs to support your career goals Generous discounts for those looking to renovate their bathroom or kitchen Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more Paid parental leave Reece Group Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions. We’d love to hear from you. Get in touch at careers@reece.com.au

Responsibilities

The role involves developing relationships with account specialists and customers to assist with needs, including coordinating the preparation of quotes, orders, tenders, schedules, and forecasts. Key duties include generating quotations, responding to customer inquiries regarding stock and technical information, inputting sales orders, and coordinating deliveries.