Sales Support / Customer Service - eCommerce at BODY BUILDERS DISCOUNT OUTLET INC

Forest Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Email Support, Web Chat Support, Phone Support, Order Management, ERP System Navigation, Backorder Management, Claims Filing, Shipping Traces, Microsoft Office, Online Marketplaces, Typing Skills, Problem Solving, Teamwork, Adaptability

Industry

Wellness and Fitness Services

Description

Description Fitness Factory makes purchasing home and commercial fitness equipment fast, easy, convenient, and affordable. Our products play an immense role in changing, influencing, and enhancing the lives of our customers. Our established company with a more than 35-year history of success is growing. We are seeking a Sales Support / Customer Service professional to work with our eCommerce sales team in our Forest Park, IL office. You may be the ideal candidate if: You have a strong desire to help others You relish the opportunity to solve problems You are passionate about working as part of a team to achieve common goals You are determined to see tasks through to completion Responsibilities include but are not limited to: Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce platforms to the shipping warehouse Answer live support calls Manage backorders File traces and claims with shipping companies Call and email customers if additional information is required to fulfill their order Assist sales team with post-sales support General Qualifications: Willing to adapt and learn Excited to work directly with end customers on the phone Strong desire to solve problems with the least touches possible Average to strong typing skills Ability to proficiently navigate Microsoft Office and multiple online marketplace platforms Ability to work on-site in office, 5 days per week Positive attitude Preferred Qualifications: Prior customer service experience Fitness-minded lifestyle and passion a plus Experience with online marketplaces such as Amazon and eBay Benefits: Compensation including both base hourly pay and bonus Employee discount On-site workout facilities Full-time Employee Benefits: Competitive health insurance (medical, dental, vision) 401(k) Profit Sharing Paid Time Off (PTO)

Responsibilities

Responsibilities include responding to and resolving customer service issues across various channels like email, chat, Amazon, eBay, and phone, while also managing and processing daily orders within the ERP system.