AT CSR, WE’RE BUILDING A BETTER FUTURE TOGETHER.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - ‘Building solutions for a better future’. As a leading Australian Manufacturing business, we’re at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

ABOUT THE ROLE:

We’re looking for a proactive and relationship-driven Sales Support / Customer Service Officer to join our team at CSR’s Minto office. This is a part-time opportunity (22.8 hours per week), ideal for someone who thrives on building connections and uncovering new business opportunities.
In this role, you’ll be responsible for growing CSR’s project tracking pipeline by engaging with Architects, Engineers, Developers, and Builders. You’ll identify quality leads across all CSR brands and help drive them through the sales process-playing a key role in shaping our future pipeline.

Some responsibilities include but are not limited to:

• Research and source relevant projects for single and multiple CSR brands.
• Engage and manage project stakeholders to communicate CSR’s value proposition and secure project involvement.
• Drive leads through the sales process by initiating appointments with external sales representatives.
• Identify key roles on projects and provide valuable intel to sales teams to support future pipeline growth.
• Obtain architectural and structural plans, as well as material schedules.
• Track projects accurately through their lifecycle-from planning to builder award stage.
• Maintain and optimise the project tracking database to ensure full system functionality.
• Develop deep product knowledge across CSR’s portfolio to align prospects with the right solutions.

WHAT YOU BRING TO THE ROLE

• Proven experience: Minimum 3 years in customer service.
• Lead generation expertise: Skilled in identifying, qualifying, and nurturing leads through the full lifecycle.
• Confident communicator: At least 3 years’ experience in outbound cold calling, with the ability to engage stakeholders at all levels.
• Customer-first mindset: Exceptional service skills with a proactive, solutions-focused approach.
• Research savvy: Adept at using various tools to uncover project details and stakeholder information.
• Detail-oriented: High level of accuracy in tracking project data and maintaining records.
• Organised and efficient: Excellent time management skills to juggle multiple priorities and deadlines.
• Team player with a positive attitude: Calm under pressure, respectful in interactions, and always ready to contribute.