Sales Support / Customer Service Representative at NEFCO Construction Supply LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Conflict Resolution, ERP Software, Microsoft Office Suite, Verbal Communication, Written Communication, Attention To Detail, Time Management, Order Processing, Dispatching, Vendor Management

Industry

Wholesale

Description

Description Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors. Job Duties: Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up Process customer adjustment – Create paperwork for customer returns and process credits Dispatch for driver; get contact info, wrong addresses when a driver is having a problem Contact drivers for Estimated Time of Arrival for customers Handle Return Authorizations with Vendors Access daily delivery manifests Maintaining the hot list; communicating between appropriate departments Making changes to redeliver for wrong addresses or rescheduling a delivery. Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it. Requirements Qualifications: Demonstrate strong ability to work in fast pace, high pressure environment Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite Excellent verbal and written communication skills Strong customer service skills Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers; Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail. Degree is preferred (although industry experience may be considered in lieu of degree) 3-5 years of work experience (preferably in construction supply sales) This is a non-exempt position, eligible for overtime.

Responsibilities

The role focuses on resolving day-to-day customer issues including returns, missing products, and delivery errors. Responsibilities include processing customer adjustments, dispatching drivers, and coordinating between departments to ensure high service levels.