Sales Support & Customer Success Specialist at Citygreen Systems LLC

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Customer Success, HubSpot, Quote Coordination, Communication, Attention to Detail, Asana, Microsoft 365, NetSuite, AI Productivity Tools, Compliance, RevOps, Reporting, Customer Interaction, Operational Efficiency, Problem Solving

Industry

Architecture and Planning

Description

Description We’re hiring a Sales Support & Customer Success specialist (Remote—Philippines, contractor) to own the end-to-end flow of inbound requests, quoting, and post-PO handoffs. You’ll be the operational hub for our sales team—driving speed, accuracy, and clean systems in HubSpot, coordinating inputs across Estimating and Operations, and ensuring customers have a smooth experience from first touch through installation. What you’ll do Own inbound & triage: Monitor HubSpot inbox/queues, acknowledge within SLA, clarify scope via checklists, set next steps; qualify/route leads and log all activity. Quote coordination (SOP-driven): Create quote requests in HubSpot and Asana, organize files in Box, coordinate pricing with Estimating, manage approvals, issue quotes, track revisions, and keep an auditable trail. Customer comms & phone coverage: AU-time coverage to answer/triage calls, schedule follow-ups, and send professional updates. Post-PO handoff & onboarding: Validate POs, set up jobs/accounts, hand off to NetSuite/Operations, send onboarding instructions, and coordinate delivery/installation milestones. Install quality support (Build Pass): Admin access, checklists, photo/compliance capture; chase gaps and escalate early. Systems hygiene & reporting: Keep HubSpot properties/deals pristine; maintain Asana tasks and Box structure; produce weekly dashboards (SLA, quote cycle time, PO handoffs, compliance). What success looks like 95%+ inbound acknowledged within 2 business hours; near-zero dropped balls Quote cycle time at target with ≥98% SOP compliance 100% of POs handed off within 1 business day with complete artifacts Build Pass compliance at target; early-escalation ratio improving Audit-ready records in HubSpot/Asana/Box Working hours & reporting AU-led schedule with PH overlap; occasional split-shift for key customer/installer windows Daily standups; weekly ops/quote reviews Reports to Sales & Marketing Director (Australia); works closely with Sales (AU/NA), Estimating, Ops/Install, Technical Support, and Customer Success Minimum 2+ years in Sales Support / Customer Success / Sales Ops (B2B preferred) HubSpot proficiency: shared inbox/Conversations, deals/pipelines, properties, lists, simple workflows, basic dashboards/reporting Proven quote coordination (intake → approvals → issue → revision control) Excellent written/spoken English; confident on customer calls and executive updates Tooling: HubSpot, Asana, Box/Drive, Microsoft 365 (NetSuite exposure a plus) High attention to detail (templates, versioning) and strong follow-through Nice to have Familiarity with AI productivity tools (ChatGPT/Copilot, HubSpot AI, Canva Magic Design) to speed-draft emails, summarize threads, prep first-pass quotes Experience with installer/field compliance platforms (e.g., Build Pass) Light RevOps skills (property governance, dedupe/merge policy, workflow QA) Paid Time Off (contractor PTO policy) Work From Home (100% remote) Growth by Sharing profit-share program post-probation Learning & development: access to tools training (HubSpot, Asana, Box), internal playbooks, and educational resources for continuous upskilling Tools & enablement: HubSpot, Asana, Box, Microsoft 365; training on Quote SOP, handoff checklist, Build Pass workflows Career growth: opportunity to lead global-standard improvements (HubSpot quoting workspace, SLA dashboards, automated handoffs, onboarding playbook, compliance scorecard) Flexible collaboration: structured standups, clear KPIs, supportive leadership focused on outcomes over micromanagement

Responsibilities

The specialist will manage the end-to-end flow of inbound requests, quoting, and post-PO handoffs, ensuring a smooth customer experience. They will also coordinate with various teams and maintain operational systems in HubSpot.