Sales Support Executive

at  Abacus Employment Services

JOB DESCRIPTION

We are looking for a proactive and detail-oriented Sales Support
professional to join our clients team, based in Newbury. In this role, you will provide exceptional administrative and customer support to ensure the smooth operation of their sales processes. You will play a vital role in supporting the external sales
team, managing customer relationships, and maintaining efficient sales
administration practices.

ESSENTIAL SKILLS

• Minimum of two years’ experience working in a sales office environment
• Good organisational skills and the ability to prioritise tasks effectively
• Strong communication skills, both verbal and written
• Confident telephone manner and customer-focused attitude
• Proficiency in using office software and CRM systems
• Ability to work independently and as part of a team

QUALIFICATIONS & DESIRED SKILLS

• Experience with Sage Line 50 or similar accounting software
• Familiarity with Salesforce CRM or equivalent
• Proven ability to work to and achieve targets
• Good communication and interpersonal skills
• Problem solving ability and confidence in dealing with customer requests
• Organisation and multi-tasking skills, high level of attention to detail
• Team oriented and self-motivated individual
• Customer centric approach, the ability to deliver high level of customer service
• Additional sales training or certifications are a plus

• Manage inbound sales calls with professionalism, enthusiasm, and a customer-first approach.
• Support the external sales team by identifying and highlighting new sales opportunities.
• Provide accurate product information and timely support to customers.
• Accurately process and manage customer orders from quotation to completion.
• Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
• Collaborate with internal departments to resolve customer queries and ensure seamless communication.
• Assist in achieving company targets through efficient administrative support and proactive customer engagement.
• Prepare reports and documentation to support the sales team’s activities.