THE COMPANY

Johnson Controls is the Global leader for smart, healthy, and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

WHAT YOU WILL DO

This is a fantastic opportunity for someone who enjoys every day being different. You will have the opportunity to work with the Service team providing administration and coordination support.
You will be a focal point of contact for the team and liaise with employees and customers.

RESPONSIBILITIES:

Provide direct support to our Field Technicians, you will also support our valued customers’ enquiries by proving exceptional customer service while identifying customer needs and working to solve them promptly

• Manage installations and service call enquiries
• Strive to ensure all SLA’s are met in accordance with our existing contracts and customer expectations
• Inventory management, parts ordering for service jobs
• Sub-Contractor Management including follow ups, invoicing and general workflow.
• Updating Mastermind with all contractual and customer information
• Creating jobs for warranty and service claims
• Creating quotations and purchase orders for service jobs
• Accurate data entry for all customer invoicing and job updates
• Interpretation and rectification of invoice issues; process reversals and credits where required
• Manage subcontractor payment process including all related data entry relating to input of costs