Sales Support (JD YOUNG Internship Program) (Open) at JD Inc

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales support, Data analysis, Business dashboards, Customer relationship management, Process optimization, Standard operating procedures, Risk management, Compliance, Data accuracy, Contract management, Billing, Customer retention, System training

Industry

Software Development

Description

Who We Are At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference. Our Global Reach JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one. Learn more about who we are and what we do: https://corporate.jd.com/ What We Offer We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career. About Your Program You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates. Sales Process Support: Assist the sales team in completing basic operations such as contract signing, billing binding, and customer account maintenance, ensure the standardization of business processes and data accuracy, and guarantee the smooth operation of sales activities. Data Analysis and Monitoring: Integrate sales data and build business dashboards, identify business risks through multi-dimensional analysis (e.g., customer lifecycle, opportunity conversion rate), and provide optimization recommendations to improve sales efficiency. Customer Relationship Management: Maintain the full lifecycle of customers, develop tiered management strategies, drive customer renewals, recovery of lost customers, and experience optimization, and enhance customer activity and retention rates. Process Optimization and Training: Streamline sales support processes, develop standardized operating procedures (SOPs), conduct system operation training for the sales team, and reduce the occurrence of abnormal issues. Risk Management and Compliance: Monitor sales risks such as scalping and low-price competition, optimize risk control systems, and promote compliance execution to protect company interests and ensure healthy business development. At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic. Ready To Apply? Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com. Learn More About Campus Recruitment at JD.com JD STAR - Specialist Development Program The JD STAR Program is our flagship graduate pathway designed for high-potential talent ready to shape the future of JD.com. Each year, JD STARs join from leading universities worldwide and step into real roles across our fast-growing businesses. Through structured training, and personalised coaching, they build the skills, confidence, and leadership mindset needed to grow long-term careers at JD.com. It’s the program for graduates who are ready to accelerate, contribute, and make an impact from day one with permanent roles and competitive salaries & benefits too. JD YOUNG - Internship Program JD Young is where future talent begins their journey with us. This 3-6 month internship program supports current undergraduate or masters students in developing practical skills, gaining real-world experience, and exploring the breadth of JD.com’s global ecosystem. Many JD Young interns go on to join our STAR or Vanguard programs as their next step. JD VANGUARD - Logistics Future Leaders Program JD Vanguard is our frontline leadership pipeline for the next generation of supply chain innovators. This program develops recent graduates who are passionate about operations, people leadership, and driving JD Logistics’ long-term success with the offer of permanent roles and competitive salaries & benefits too. And with JD Logistics expanding globally, Vanguard is being rolled out across multiple countries to develop managers who understand our operations deeply and can lead with purpose. Why JD.com? Whether you're looking for graduate roles or internships our breadth of opportunities is unmatched. With everything from e-commerce & supply chain to AI technology & HR, we have opportunities for everyone to start and grow their career at JD. Our business is growing quickly, this means real opportunity to learn & add value to your skill set alongside being part of global retail history as we build on our success in China and take it to the rest of the world!

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Responsibilities

The intern will assist the sales team with operational tasks such as contract management, billing, and data analysis to ensure business efficiency. They will also focus on customer relationship management and the development of standardized operating procedures to mitigate business risks.