Sales Support - Licensing at Dijital Team

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Renewal Management, Upselling, Cross-Selling, Product Knowledge, Client Support, Communication, Attention to Detail, Commercial Acumen, Multi-Tasking, Teamwork, Ownership, Follow Up Skills, Technology Interest, Order Management

Industry

IT Services and IT Consulting

Description

We are looking for a motivated and detail-oriented professional to join our team as a Sales & Licensing Coordinator. This role is ideal for someone with a passion for technology, a strong sense of ownership, and the ability to provide exceptional customer service in a fast-paced environment. You will support our sales operations, manage client renewals, and ensure smooth delivery of licensing and quoting activities while building trusted relationships with customers and vendors. \n Responsibilities Provide outstanding customer service and sales support to our customers and sales team. Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team. Manage sales calls, provide product support including recommendations, order status updates, and manage order deliverables. Renewal Management: Oversee and execute indirect CSP renewals, ensuring timely and accurate licensing for Microsoft products and services. Upselling and cross-selling licences. Work with sales/technology SMEs to facilitate ongoing run-rate transactions. Maintain product knowledge across key vendors and participate in ongoing training, primarily Microsoft and our other software vendors. Assist and deal with Enterprise clients’ transactional queries around licensing. Client Support: Act as a point of contact for existing business clients, addressing inquiries and resolving issues related to renewals and licensing. Generate quotes. Maintain relationships with software vendors and distributors. Build and maintain relationships with internal sales teams and key contacts within the company client base. Manage margin with existing business. Knowledge of Microsoft licensing models, including indirect CSP programs, is highly desirable, not mandatory. To be successful in this role, you will have: Requirements 1–2 years previous experience in quoting and or customer experience in technology or related industry. Have a keen interest in technology and can conceptualise consumption models. The ability to thrive in an environment where you are continually learning. High attention to detail and commercial acumen. Dedicated and able to work to deadlines, overseeing renewals to ensure no delays. Ownership and follow up skills. You can multi-task and work under pressure. Aptitude for sales; you are engaging, work as part of a team and autonomously. Your written and verbal communication is clear, concise, and confident. The following would be highly regarded Previous inside sales experience in an IT distributor or MSP with indirect licencing support experience between MSP and a vendor. \n By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

Responsibilities

The Sales Support - Licensing role involves providing exceptional customer service and sales support to clients and the sales team, managing client renewals, and ensuring smooth delivery of licensing and quoting activities. The coordinator will also build trusted relationships with customers and vendors while maintaining product knowledge across key vendors.