The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role overview:
The Fusion Sales team will enable TP ICAP to meet our electronification targets by marketing new products and initiatives to our client base.
Leveraging our Relationship Managers’ and Brokers’ Client relationships they will deepen their understanding of the Client organisation, business and opportunities to expand our platform offerings.
Through close Client engagement they will elicit feedback on current TP ICAP platform use, appetite for technology, and communicate that to our Fusion Hub, Product Management and delivery teams with a view of strengthening our platform offerings.

Role Responsibilities:

• Support the Sales team, with a particular focus on Credit and its respective technology.
• Cover & support Sales team with client liaison. This would mainly be via electronic communications, however confidence to have in-person meetings would be an asset.
• Assume 1st level screen management responsibilities in order to trouble shoot client and broker screen issues. Manage set up of clients’ screens (new and existing) as per their preferences.
• Relationships with the Trading Venue Operations & Product Management teams are a priority. Working with both teams to ensure that customer queries are responded to in a timely fashion, and for platform launches to be coordinated seamlessly.
• Provide feedback on screen stability and functionality
• Provide demos of screens and conduct visits where necessary to understand the client’s’ trading and workflow needs (this would only be necessary when the Sales team require additional cover).
• Keep Salesforce up to date on client meetings.

Experience / Competences:

Operational Excellence/Delivering Business Success

• Ability to work in a highly pressurised environment with time dependencies on dealing with client issues.
• Accuracy when dealing with clients’ screens, ensuring they are set up correctly.
• Ensure connection and engagement with the screen, troubleshooting where necessary. This will support monetisation of the platform and maintain electronic market share.
• Exercises strong judgement on client issues, particularly those that should be escalated. Bases decisions primarily upon the benefits to the business.

Relationship Management & Influencing

• Work closely with Sales Lead, Sales Managers, Brokers, Trading Venue Operations, Product Management to enable smooth management of existing technology.
• Has strong client relationship skills.
• Demonstrates flexibility, adapts style of influencing depending on situation/audience.

Emotional Intelligence

• Able to receive feedback and modify own behaviour.
• Excellent customer service, listening and negotiation skills.

Innovative

• Handles situations and problems with innovation and creativity.

Dynamic & Competitive

• Ability to work independently.
• A fast learner in an intensive environment
• Shows evidence of being comfortable working in fast paced or pressured environments.
• Enjoys a challenge and is able to escalate.

Open & Communicative

• Adapts communication style to suit audience.
• Projects personal credibility.
• Interacts confidently without being overbearing.
• Ability to work effectively in a high-pressure environment.
• Keeps emotions under control in difficult situations; and
• Handles criticism constructively.

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism.
• Works ethically and shows respect for both professional and company values.

Effective

• Excellent attention to detail, highly organised with a proactive approach.
• Strong analytical ability and problem-solving skills.

Band & level: Professional, 4

LI-Hybrid #LI-MID

Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn’t align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don’t hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
UK - 135 Bishopsgate - Londo

• Support the Sales team, with a particular focus on Credit and its respective technology.
• Cover & support Sales team with client liaison. This would mainly be via electronic communications, however confidence to have in-person meetings would be an asset.
• Assume 1st level screen management responsibilities in order to trouble shoot client and broker screen issues. Manage set up of clients’ screens (new and existing) as per their preferences.
• Relationships with the Trading Venue Operations & Product Management teams are a priority. Working with both teams to ensure that customer queries are responded to in a timely fashion, and for platform launches to be coordinated seamlessly.
• Provide feedback on screen stability and functionality
• Provide demos of screens and conduct visits where necessary to understand the client’s’ trading and workflow needs (this would only be necessary when the Sales team require additional cover).
• Keep Salesforce up to date on client meetings