Sales Support Manager

at  Cytiva

BRING MORE TO LIFE.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Sales Support Manager is responsible for supporting the overall productivity of the team and reducing workflow disruptions.
This position reports to the Manager, Aseptic Filling Sales Support and is part of the Sales Operations department, located in Burnaby, BC and will be an onsite role.

• Quoting, Order and Contract Management of capital equipment, consumables, and services, using our SFDC and Sage X3 systems.
• Execution of inventory management, demand and supply planning, opportunity and funnel management activities
• Act as escalation focal point for customers, working closely with cross functional departments and help to coordinate activities which require special handling to ensure delivery commitments are met, communicates order status, and related items as required.
• Demonstrate excellent customer service by following through with prompt and effective responses to our customer inquiries.
• Support the Customer Onboarding Initiative; monitor customer orders from placement to delivery, address issues and opportunities promptly, and consistently enhance our On-Time Delivery (OTD) metric.