HELLO! WE’RE TEYA.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

BECOME A PART OF OUR STORY.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

YOUR MISSION

We’re looking for a proactive and hands-on Sales Support Manager to lead and expand our newly formed Sales Support team. You’ll start by managing an existing team of three, but this is just the beginning—you’ll also be responsible for building the foundational processes that will allow the team to scale and support the evolving needs of our growing sales force.

This is a unique opportunity to shape how our internal support engine operates. You’ll play a key role in aligning the team’s work with our commercial goals, driving operational efficiency, and ensuring every interaction with our sales teams is timely, seamless, and value-adding.

• Lead and manage a team of Sales Support Agents—setting the standard for performance, service quality, and reliability.
• Develop and implement processes, routines, and KPIs that improve efficiency, communication, and visibility across the function.
• Coach and upskill your team through structured feedback, training sessions, and one-on-one mentoring that drives ongoing development.
• Streamline internal communication—making sure your team is aligned with the latest changes, priorities, and product updates.
• Maintain high service quality, ensuring all internal stakeholders (especially our sales teams) get fast, helpful, and professional support.
• Identify and solve bottlenecks in operational workflows, proactively suggesting improvements and tech-enabled solutions.
• Jump into the trenches when needed—helping resolve escalations, adjust schedules, and support with daily operations.
• Foster a collaborative, high-performing culture, where your team feels supported, empowered, and connected to Teya’s mission.

• Lead and manage a team of Sales Support Agents—setting the standard for performance, service quality, and reliability.
• Develop and implement processes, routines, and KPIs that improve efficiency, communication, and visibility across the function.
• Coach and upskill your team through structured feedback, training sessions, and one-on-one mentoring that drives ongoing development.
• Streamline internal communication—making sure your team is aligned with the latest changes, priorities, and product updates.
• Maintain high service quality, ensuring all internal stakeholders (especially our sales teams) get fast, helpful, and professional support.
• Identify and solve bottlenecks in operational workflows, proactively suggesting improvements and tech-enabled solutions.
• Jump into the trenches when needed—helping resolve escalations, adjust schedules, and support with daily operations.
• Foster a collaborative, high-performing culture, where your team feels supported, empowered, and connected to Teya’s mission