Company Description
Are you ready for an exciting adventure in the world of retail management where you’ll get variety and support all the way!
Why choose The Warehouse? Because we’re not just about selling products – we’re about building communities and making a positive impact on the lives of kiwis and our planet.
Plus, we offer competitive salaries, awesome benefits, and endless opportunities to grow your career.
Job Description

We are seeking an enthusiastic and detail-oriented Sales Support Manager to join our dynamic team in Napier, New Zealand. In this pivotal role, you will be responsible for overseeing and optimising our sales support operations, ensuring seamless collaboration between our sales team and customers.

• Lead and motivate a team of sales support professionals, fostering a culture of excellence and continuous improvement
• Develop and implement strategies to enhance sales support processes, customer satisfaction, and overall team performance
• Analyse sales data, generate reports, and oversee customer account management to identify trends and improve operations
• Collaborate with sales and other departments to ensure timely response to customer inquiries and maintain smooth communication
• Implement and maintain CRM systems, staying updated on industry trends to drive innovation in sales support strategies

Qualifications

• Proven experience in sales support management or a related field
• Strong leadership and communication skills, with a track record of delivering exceptional customer service
• Proficiency in CRM software with analytical and problem-solving abilities
• Excellent organisational and time management skills, able to thrive in a fast-paced environment

Additional Information
Join us at The Warehouse – where every day is an opportunity to make a difference.
Apply now and kickstart your journey in retail management with us

• Lead and motivate a team of sales support professionals, fostering a culture of excellence and continuous improvement
• Develop and implement strategies to enhance sales support processes, customer satisfaction, and overall team performance
• Analyse sales data, generate reports, and oversee customer account management to identify trends and improve operations
• Collaborate with sales and other departments to ensure timely response to customer inquiries and maintain smooth communication
• Implement and maintain CRM systems, staying updated on industry trends to drive innovation in sales support strategie