KEY ACCOUNTABILITIES

(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

• Measurable increase in Sales ROI (Gross margin/Sales cost).

(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;
(15%) Work cooperatively with sales team to support the administration of sales functions when required;

DUTIES

Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;

Assist in, where necessary, the various functions in office sales and administration, including:

• Liaise with operations and purchasing personnel while entering orders;
• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
• Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
• Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
• Ensure proper administration in the management of freight claims and reel returns;
• Run Customer Sales Report for sales team;
• Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
• Track no-charge “penny” reels and paid reels according to your branch’s policy;
• Perform over-the-counter sales if your branch supports it;
• Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;
• Look after the accounts of those salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:
• Learn from the sales team about best practices in sales and product solutions;
• Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
• Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
• Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:
• Learn about market pricing, from interactions with customers, the sales team and individual research;
• Enroll in vendor training events for main vendors;
• Attend keynote talks on market updates and product lines;
• Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
• Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
• Generate sales leads to be evaluated and pursued by frontline sales team;
• Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
• Distribute Marketing materials to sales team when required;
• Assist in coordinating promotional events;
• Performs any other duties as required by management

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(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

• Measurable increase in Sales ROI (Gross margin/Sales cost)