REQUIREMENTS

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in a sales support or administrative role, preferably in ICT, telecom, or technology sectors.
• Strong organizational and time-management skills with the ability to multitask effectively.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software. Familiarity with Microsoft Teams is a plus.
• Excellent communication and interpersonal skills, with a strong customer service mindset.
• Analytical skills and attention to detail to track sales performance and process improvement opportunities.
• Ability to work independently and as part of a team to support sales growth.

ROLE OVERVIEW

We are seeking a highly organized and proactive Sales Support Officer to join our dynamic sales team in Lagos. This role is ideal for an individual with strong administrative and coordination skills who thrives in a fast-paced environment. The successful candidate will play a crucial role in streamlining sales processes, ensuring seamless customer interactions, and providing essential operational support to the sales team.

KEY RESPONSIBILITIES

• Sales Coordination & Administration: Assist the sales team by preparing proposals, contracts, and sales reports. Maintain organized sales records and track ongoing deals.
• Customer Relationship Management (CRM): Maintain and update customer records in the CRM system, ensuring data accuracy. Generate reports and insights to support decision-making.
• Order & Process Management: Process sales orders, coordinate with logistics for timely delivery, and ensure proper documentation for each transaction.
• Customer Engagement: Handle inquiries, provide product information, and assist in resolving customer issues promptly.
• Sales Analytics & Reporting: Analyze sales data, track trends, and prepare reports that offer insights to improve sales performance.
• Marketing & Outreach Support: Assist with marketing initiatives, including email campaigns and social media promotions, to enhance brand visibility.
• Team Collaboration: Work closely with the sales team, ensuring smooth operations and effective communication across departments.