DoubleCool is seeking a motivated and organised individual to join our busy Uttoxeter office to support our team in delivering excellent service to our customers and team, ensuring smooth day-to-day operations.

ABOUT THE ROLE

This is an exciting opportunity for someone who enjoys a varied role. You will play a key part in supporting the sales and procurement operations, helping with customer enquiries, processing orders, supporting the sales and service teams and helping with general administration.
You will gain hands-on experience in both sales support and procurement, working closely with colleagues across sales, operations, and finance. Full training will be provided, making this an ideal role for someone at the start of their career or looking to build on existing experience.

KEY RESPONSIBILITIES:

• Handling telephone calls and email enquiries in a professional manner.
• Assisting with customer orders, enquiries, and administrative tasks.
• Updating customer records and maintaining accuracy in the CRM system.
• Supporting the preparation of quotes, sales documentation, and allocating service jobs.
• Helping manage purchase orders and coordinating with suppliers.
• Assisting with stock monitoring, chasing deliveries, and updating internal systems.
• Liaising with colleagues across departments to ensure smooth processes.
• Providing after-sales support to maintain excellent customer service