ABOUT COMPANY:

Our client was established in the year 1995 and they are specialized in automation systems and equipment. The company line of business includes manufacturing metal cutting machine tools.

JOB DESCRIPTION:

• Responsible to support on customer enquiries, quotations, delivery arrangements, and after-sales support.
• Respond to products inquiries from customers and ensure accurate information is provided.
• Coordinate with relevant departments to gather pricing and availability details.
• Issue quotations in a timely and accurate manner.
• Monitor and track orders from receipt to delivery
• Ensure products are received as per order specifications.
• Arrange and coordinate delivery schedules for customers, working with logistics and warehouse teams.
• Provide post-sale customer service, including answering inquiries and assisting with any issues or concerns regarding products.
• Ensure customer satisfaction by coordinating troubleshooting efforts with technical teams or departments when needed.
• Collaborate with technical and service teams to ensure that customer issues are resolved promptly and effectively.
• Ensure that all necessary documentation, reports, and follow-up actions are completed in a timely manner.
• Maintain accurate records of customer orders, quotations, and delivery schedules.
• Assist in tracking inventory levels and ensuring orders are fulfilled without delays.
• Any other ad-hoc duties assigned by Management from time to time

JOB REQUIREMENTS:

• At least an ITE certificate or equivalent
• At least 1 year of sales support or related working experience
• Proven experience in sales support, customer service, or a related role is preferred (experience in spare parts or technical sales is a plus point).
• Excellent organizational and multitasking skills.
• Strong communication skills, both written and verbal.
• Ability to work independently, take initiative, and be proactive in problem-solving.
• Familiarity with sales software, CRM systems, and basic office tools (Excel, Word, etc.).
• Technical knowledge or an ability to understand basic technical products and issues is preferred.

Please refer the Job description for details