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Sales Support Repersentative at Lytegen

Ajitgarh, Punjab, India -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Empathy, Listening, Problem Solving, CRM Proficiency, Call Handling, Retention Management, Technical Escalation, Organizational Skills, Team Player, Initiative, Professional Tone, Patience, Positivity

Industry

Professional Services

Description

Join the Clean Energy Revolution with Lytegen! Lytegen is a leading provider of renewable energy solutions, dedicated to creating a sustainable future. We are currently looking for a passionate Sales Support Representative to join our dynamic team and play a vital role in supporting our sales efforts. Key Responsibilities: Handle inbound and outbound calls from U.S. customers regarding installations, service, and general inquiries. Provide clear, friendly, and professional communication on every interaction. Manage customer retention by addressing issues quickly and preventing cancellations. Follow-up proactively with customers to ensure satisfaction and build long-term trust. Escalate technical or complex cases to relevant departments with complete details. Update customer records accurately in CRM (Insightly / Ascent / HubSpot). Maintain performance metrics for response time, resolution quality, and call handling. Participate in ongoing product, service, and communication training. Deliver a “white-glove” experience on every call — professional tone, patience, and solution-orientation. 2–5 years of experience in U.S.-facing customer service or call-center roles (solar, telecom, or tech preferred). Excellent English communication skills — near-native fluency required. Strong soft skills: empathy, listening, confidence, patience, and positivity. Great voice quality and clarity — must sound professional on calls. Comfortable handling retention and escalation conversations. Proficient with CRMs, ticketing tools, and Google Workspace. Organized, disciplined, and thrives under structure and accountability. Team player who is not afraid to speak up and take initiative. Full training provided Opportunities for internal growth Excellent work environment Great Learning

Responsibilities

The Sales Support Representative will handle inbound and outbound calls from U.S. customers, addressing inquiries and managing customer retention. They will also update customer records in the CRM and escalate complex cases as needed.