KEY SKILLS REQUIRED:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.
  or training to enhance traditional sales practices.

DESIRED SKILLS AND QUALIFICATIONS:

• Excellent written and verbal communication, interpersonal and listening skills
• Degree or relevant work experience in finance/accounting/marketing/sales
• Experience working with CRM systems and Intermediate Microsoft Office skills
• Commitment to quality and high attention to detail are essential skills

• Completing customer applications and preparing finance documents within an origination system
• Providing superior support to sales reps and our customers as they make phone and email enquiries
• Ensuring data accuracy whilst working in a fast paced environment
• Continuously learning and making recommendations to improve existing processes to increase velocity