COMPANY OVERVIEW

English Braids Ltd is a privately owned British manufacturer based in Malvern, Worcestershire, specialising in synthetic ropes and braided cords. With 50 years of experience, we provide innovative rope and cord solutions across strategic markets such as sailing, safety, and offshore infrastructure.

SUMMARY

We are seeking a Sales Support Representative to join our team at English Braids Ltd. This role is vital in supporting our sales efforts and ensuring customer satisfaction as we continue to deliver high-quality products to discerning markets.

REQUIREMENTS

• Strong organizational skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively within a team environment.
• Understanding of international paperwork is highly beneficial (training can be provided).
• Proficient in using office software (e.g., Microsoft Office Suite).
• Previous experience in sales support or customer service in B2B environment.
  If you are passionate about providing exceptional support in a dynamic manufacturing environment, we invite you to apply for the Sales Support Representative position at English Braids Ltd today!

• Assist the sales team with administrative tasks and customer orders & enquiries.
• Prepare quotes and process orders efficiently to ensure timely delivery.
• Maintain accurate records of sales activities and customer interactions.
• Collaborate with production and logistics teams to meet customer requirements.
• Provide product information and support to customers as needed.
• Help identify opportunities for upselling or cross-selling products.