Sales Support Representative

at  ResMed

LET’S TALK ABOUT THE TEAM

The primary role of Sales Professionals function is to sell ResMed’s products to customers and/or professional organizations through various distribution channels. Key deliverables include planning, positioning and strategic marketing of ResMed’s full range products and services in the allocated region. Attaining sales objectives for new and existing accounts within the assigned distribution or retail sales channel.
This role supports the Southeast region.

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients
• Ensure quality service and operational performance within the parameters of program and delivery standards.
• Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Develop, maintain, and grow customer relationships within assigned accounts and account managers.
• Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Document activities within the Customer Relationship Management (CRM) system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.Develop and implement a proactive plan that involves service and support with Sales Management.