POSITION OVERVIEW

• We are seeking a highly organized and proactive Sales Support Specialist to support a Retail National Account in partnership with a Sales Professional.
• This role plays a critical part in managing the full sales lifecycle—from bid development to contract execution—ensuring accuracy, compliance, and responsiveness throughout.
• The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional attention to detail, and possess strong customer-facing communication skills.

EDUCATION:

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in Business, Marketing, or a technical field preferred

EXPERIENCE & SKILLS:

• Proven ability to work directly with demanding customers with professionalism and poise
• Strong keyboarding and typing skills with high accuracy and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Smartsheet experience a plus
• Ability to manage multiple priorities and deadlines effectively
• Excellent written and verbal communication skills with sound judgment
• Familiarity with client systems (e.g., BaaN) or ability to learn quickly
• Strong organizational skills and work ethic
• Ability to perform under pressure and maintain composure
• Demonstrated success in customer relations, presentations, and sales support
• In-depth product knowledge of integrated systems and the security industry
• Self-motivated with a keen eye for detail
• Reliable attendance and punctuality are essential
  Job Type: Full-time
  Pay: $24.00-$25.00 per hour

Ability to commute/relocate:

• Brampton, ON L6T 5S2: reliably commute or plan to relocate before starting work (required)

Experience:

• Oracle Fusion/ ERP system: 3 years (required)

• Collaborate with Sales Professionals to develop bids, proposals, and contract documentation, including RFPs/RFIs and QBRs
• Translate job requirements from sales, engineering, or project management into formal quotations and proposals using approved products and formats
• Interpret and analyze business documents such as terms and conditions and technical procedures
• Ensure SOX compliance and adherence to internal policies when preparing documentation for both client and the customer
• Enter orders accurately into Oracle Fusion ERP system
• Respond to customer inquiries regarding contracts, invoicing, site surveys, regulatory requirements, and account details
• Support day-to-day sales activities, driving timely resolution and maintaining high responsiveness
• Coordinate with client field teams to ensure timely and accurate delivery of contracts and RFPs
• Liaise with service dispatch centers (CRC/RDC) to resolve customer issues and escalate when necessary
• Prepare job booking packages, including subcontractor quote verification and review of non-standard PO/contract terms with National Account Manager and Legal
• Participate in internal and customer-facing meetings and conference calls to address account needs
• Perform other duties as assigned