Sales Support Specialist at ABB

Fort Smith, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Order Processing, Logistics, Sales Support, Product Knowledge, Communication, Data Collection, Problem Solving, Microsoft Office, SAP, Trade Compliance, Manufacturing Concepts, Lean Concepts, NEMA Products, Project Tracking

Industry

Automation Machinery Manufacturing

Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Sales Support Manager Your role and responsibilities: The Sales Support Specialist is responsible for supporting the Sales organization and customers for the NEMA products. The Sales Support Specialist will support business growth through technical support to customers, sales units and other ABB divisions during the pre-and post-sale stages. The work model for the role is: Onsite #LI-Onsite You will be mainly accountable for: Answer plant, engineering, district office and customer calls for emails tied to orders, general product related question and system issues Setup and facilitate expedited orders, hot shot shipments and product inspections in coordination with the appropriate department while communicating product design changes to customers and district office for spec on file product Create new configurations for new custom design requests and create quotes for Motors and mining parts for Domestic/International customers, processing shipments and addressing any logistical challenges Perform general spec review and work with ATS to complete and process new vendor and customer setup/reactivations and maintain current vendor data Review and approve credits related to customer orders, warranties/concessions and work with all departments to resolve customer related order challenges and issues Understand motor specification to locate NEMA crossover product or provide functional replacements for customer review, provide NEMA motor material exception review due to material availability and provide options and coordinate various aspects of the sales order on behalf of the local sales unit Lead/facilitate customer calls, setup and run pre-call for data collection between all departments needed to finalize customer request in addition to weekly project tracking conference calls Qualifications for the role: High School Diploma or GED with minimum 2 years relevant experience – Required. Associate’s or Bachelor's Degree with NEMA or electrical motor product background - Preferred Working knowledge of Microsoft Word, Outlook, PowerPoint and Excel. Additional Preferred Experience Includes: Working knowledge of Baldor’s SAP, OMS, VIP4, and other company’s electronic tools, Understand manufacturing concepts, processes and Flex-Flow and Lean concepts., Understand international laws, trade compliance, and US export, incoterms and exchange rates and ABB intercompany/international trade and routing practices Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us: ABB’s NEMA Motors Division is the global leading electric NEMA motors manufacturer. With more than 4,500 employees across the globe and seven manufacturing locations that produce more than 1.6 million motors every year, the division powers its customers from many industries with safe, reliable energy-efficient and effective solutions. NEMA Motors Division is a trusted leader with the shortest lead time and the broadest modularized product offering. Why ABB? What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. #ABBCareers #RunwithABB #Runwhatrunstheworld We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Responsibilities

The Sales Support Specialist supports the Sales organization and customers for NEMA products, providing technical support during pre-and post-sale stages. Responsibilities include handling customer inquiries, facilitating expedited orders, creating custom configurations, and resolving order challenges.