This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Baxter is growing! We are looking for Sales Support Specialists to join our Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Associate Sales Support Specialists are responsible for supporting internal team members and customers via Account setup facilitation, liaison with our 3rd party shipment warehouse, and the management/auditing of Sales Trunk Stock inventory. Associate Sales Support Specialists are also expected to perform other Customer Experience tasks within the organization including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics’ customers (patients, physicians, and their staff). This is where our work matters!

• Facilitate Account setup and creation in both Netsuite and Validic platforms.
• Responsible for working collaboratively with the Sales team to procure Billing/Pricing agreements with new customers.
• Act as liaison with our 3rd Party shipment warehouse, Validic, to investigate and resolve delayed, missing, and/or damaged packages.
• Auditing of Account Executive Trunk Stock.
• Responsible for customer and Account Executive follow-ups regarding Account Setup and/or Billing agreements.
• Receive and respond to all customer inquiries regarding simple inventory ordering, shipment tracking, and Account Executive on-hand Trunk Stock.
• Address questions and educate customers, sales staff, and patients.
• Redirect calls to subject matter authorities as defined in protocols.
• Document all calls or correspondences in company systems.
• Demonstrate emotional intelligence and decrease customer tension.
• Promote the value of Baxter cardiac monitoring.
• Must communicate in a professional, compassionate, and respectful manner with good voice quality, dictation, and articulation.
• Identify, document, and escalate potential patient or customer complaints.
• When required, assists with inventory control including the intake and recycling of CAM heart monitors.