Sales Support Specialist at Evolv Inc

Newburgh, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Verbal Communication, Excellent Written Communication, Strong Organizational Skills, Attention To Detail, Multitasking, Deadline Management, CRM Platforms, Analytical Skills, Problem-Solving, Team-Oriented, Professional Demeanor, Enthusiastic, Service-Minded, Public Speaking

Industry

Financial Services

Description

📍 Newburgh, IN (On-site at Evolv Headquarters) 🕒 Full-Time | Monday–Friday, 8 AM–5 PM CST Evolv is a leading provider of payment processing solutions and a proud member of the Inc. 5000 list of America’s fastest-growing companies. Based in Newburgh, Indiana, Evolv partners with businesses, financial institutions, associations, and merchant sales groups nationwide to deliver exceptional service, innovative payment technology, and industry-leading support. Our mission is simple: help businesses accept and receive payments in the way that best suits their needs. Sale Support Specialist: The Sales Support Specialist plays a vital role in supporting Evolv’s nationwide sales network. This role serves as a bridge between Sales, Operations, and Deployment, ensuring our representatives have the tools, training, and information they need to succeed. The ideal candidate is detail-oriented, organized, and passionate about helping others — someone who thrives in a fast-paced environment and enjoys collaborating with both internal teams and external partners. Key Responsibilities: * Conduct CRM training for new representatives; provide ongoing CRM support. * Serve as a mentor, trainer, and point of contact for sales representatives. * Collaborate with programmers on CRM enhancement suggestions and maintain accurate documentation. * Assist in onboarding new sales groups, partners, and representatives. * Support reps by reviewing merchant contracts for accuracy and compliance (pricing, product, processor, KYC). * Track pending applications and assist with follow-ups to ensure timely approval. * Analyze merchant statements and prepare competitive proposals alongside sales reps. * Manage CRM tickets, ensuring timely updates and resolution within SLA (24 hours). * Assist in communicating product updates, end-of-life devices, mass changes and training attendance summaries to the sales field. * Work with Marketing, Operational and Deployment teams to ensure smooth rollouts of new products, campaigns, and updates. * Maintain confidentiality of all merchant and company information. * Participate in Evolv University and professional development initiatives, including each Tuesday/Thursday training huddle call, assist Lead Sales Support Specialist when inquired on * Identify and recommend process improvements to enhance efficiency and quality. * Perform other related duties as assigned * Meet with vendors and processors when necessary * Report rep wins and shortcomings to their direct manager and offer routes for improvement * Update stored documents to maintain relevancy in our online training tool and within our CRM * Conduct monthly internal application review with the sales force to ensure correct submission upfront to deter pends in underwriting * Assist in the Sales Support phone line as the primary point of contact * Assist in the Sales Support shared inbox alongside your personal email inbox to ensure timely response * Perform and track the success of merchant proposals requested by the rep through Sales Support Skills & Qualifications: * Excellent verbal and written communication skills. * Strong organizational skills and attention to detail. * Ability to multitask and meet deadlines in a high-volume environment. * Experience with CRM platforms (understanding their purpose and best practices). * Analytical and problem-solving abilities. * Team-oriented with the ability to work cross-departmentally. * Professional, enthusiastic, and service-minded demeanor. * Experience handling confidential information with discretion. * Punctuality and consistency * Public speaking Requirements: * High school diploma required; college degree preferred. * Reliable transportation. * Must pass a background check. Benefits: * 401(k) with company match. * Health, dental, and vision insurance. * Paid holidays and birthday time off. * Paid vacation (1 week after 6 months, increasing with tenure). * Personal time (accrued weekly at .93 rate). * Paid training and ongoing development opportunities. * Annual paid week-long off-site training at Bally’s Casino in Evansville, IN

Responsibilities

The Sales Support Specialist supports Evolv’s nationwide sales network by providing tools, training, and information to sales representatives. This role involves conducting CRM training, assisting with onboarding, and ensuring compliance in merchant contracts.