Description:
At iNet, we’re redefining what’s possible in remote connectivity. Whether it’s enabling offshore drilling operations, securing pipelines, or delivering managed Starlink at scale, our mission is to connect the unconnected with speed, reliability, and intelligence. As a Sales Support Specialist, you’ll be a key part of that mission—empowered to make a real impact every day
We are seeking a detail-driven Sales Support Specialist to assist our growing sales team in delivering reliable, responsive connectivity solutions across the energy, utilities, maritime, and industrial sectors. This role is critical in supporting end-to-end sales activities—from order entry and CRM upkeep to quote preparation and service coordination. You’ll play a hands-on role in helping us manage both transactional and long-term contracts across technologies like Starlink LEO, Juniper SD-WAN, Hughes, LTE, and AXIS CCTV deployments.

PREFERRED EXPERIENCE

• Prior experience supporting sales in Oil & Gas, Utilities, Maritime, or Remote Industrial sectors
• Exposure to LEO satellite services (Starlink, OneWeb), SD-WAN, or CCTV technology stacks
• Experience working with monthly recurring revenue (MRR) and service-based billing models

Requirements:

• 2+ years in a Sales Support, Sales Operations, or Customer Success role—preferably in Telecom, Managed Services, or Industrial/Remote Connectivity
• Familiarity with order fulfillment of technology products or solutions
• Proficient in CRM tools (ZoomInfo, HubSpot, Salesforce, or equivalent)
• Highly organized with strong attention to detail and follow-through
• Excellent written and verbal communication skills
• Comfortable supporting a fast-paced team across multiple geographies and industrie

• Sales Order Entry: Accurately enter and manage hardware and service orders (e.g., Starlink kits, managed SD-WAN, LTE, CCTV) in our platform. Verify pricing, lead times, and contract terms.
• Contract & Service Support: Prepare agreements and support contract workflows for both transactional (month-to-month) and long-term service commitments.
• Quote Generation: Assist account executives in creating professional, accurate quotes—often bundling multiple services (e.g., connectivity + installation + managed services).
• Customer Communication: Serve as a liaison to ensure clients receive timely updates on service activations, shipping ETAs, billing questions, and support escalations.
• Sales Enablement: Maintain and update pricing tools, product documentation, and sales templates to improve speed and consistency across the team.
• CRM Management: Ensure accurate recordkeeping of leads, opportunities, contracts, and support requests in Salesforce, HubSpot, and Constant Contact.
• Cross-functional Coordination: Collaborate with provisioning, field ops, finance, and technical teams to ensure timely delivery and seamless customer handoff.
• Invoicing & Billing Coordination: Support the transition of closed deals into billing by coordinating required documentation and approvals.
• Process Improvement: Identify opportunities to streamline order-to-activation processes, improve quote accuracy, and enhance customer experience.

Requirements:

• 2+ years in a Sales Support, Sales Operations, or Customer Success role—preferably in Telecom, Managed Services, or Industrial/Remote Connectivity
• Familiarity with order fulfillment of technology products or solutions
• Proficient in CRM tools (ZoomInfo, HubSpot, Salesforce, or equivalent)
• Highly organized with strong attention to detail and follow-through
• Excellent written and verbal communication skills
• Comfortable supporting a fast-paced team across multiple geographies and industries