Sales Support Specialist at NEXTDC

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Data Analytics, Sales Performance Metrics, Dashboard Maintenance, Order Processing, Quoting, Process Improvement, Data Entry, Customer Service, Audit Compliance, Communication Skills, Priority Management, Excel, VBA, Data Loader, Data Import Wizard

Industry

IT Services and IT Consulting

Description

Company Description At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives Job Description Are you a detail-oriented professional with a passion for sales operations and data analytics? Do you thrive in a dynamic environment where your expertise directly contributes to business success? NEXTDC is looking for a Sales Operations Specialist, based in Petaling Jaya, to play a crucial role in empowering our Sales and Sales Operations teams! This is a 6-month fixed-term role What You'll Do Track and report on sales performance metrics Build and maintain insightful dashboards Manage Salesforce administration and data analytics Work closely with the sales team to provide daily support Guide and assist staff with order processing and quoting Identify and implement process improvements Gather and relay feedback for system enhancements Train and support the sales organisation Handle data entry and customer service processing Ensure compliance with internal and external audit requirements What will You Need Proven experience with Salesforce.com administration, reporting, and dashboards Excellent customer service and communication skills Strong ability to manage multiple priorities and competing deadlines Experience working across multiple business units to provide complete solutions High level of accuracy and attention to detail Intermediate to advanced Excel skills (VBA preferred) Qualifications Minimum three (3) years of sales support experience in a busy sales and finance environment Tertiary qualification in Administration or a related field Proven experience with Salesforce.com administration, reporting, and dashboards Salesforce Enterprise experience, including Lightning (preferred) Salesforce Einstein experience (preferred) Salesforce Administrator certification (preferred) Proficiency with data management tools, including Data Loader and Data Import Wizard Additional Information Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy Join an inclusive, diverse and values-driven working culture Great opportunities to progress within our company (grow as we grow) Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate. Make NEXTDC your next move.

Responsibilities

The role involves tracking and reporting on sales performance metrics, building insightful dashboards, and managing Salesforce administration and data analytics. Responsibilities also include providing daily support to the sales team, guiding staff with order processing and quoting, and identifying process improvements.