Sales Support Specialist at SEALINK INTERNATIONAL INC
Allen, TX 75013, USA -
Full Time


Start Date

Immediate

Expiry Date

22 Nov, 25

Salary

55000.0

Posted On

23 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Satisfaction, Vision Insurance, Supply, Health Insurance, Interpersonal Skills, Dental Insurance

Industry

Marketing/Advertising/Sales

Description

The Sales Support Specialist is responsible for developing and maintaining strong customer relationships, supporting sales teams, and ensuring customer satisfaction with our solutions. This role involves understanding customer needs, resolving challenges, and driving the adoption and usage of Sealink’s products and services. The Specialist also manages quotations, contract renewals, tender handling, and communication of service/agencies/carriers or rate changes.

REQUIRED SKILLS AND EXPERIENCE:

  • Strong communication and interpersonal skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM systems (e.g., GAMA).
  • Ability to work independently and as part of a team.
  • Knowledge of logistics and supply chain management
  • Results-oriented with a high sense of urgency.
  • Ability to navigate a dynamic environment. In essence, the Sales Support Specialist acts as a crucial link between Sealink and its customers, ensuring smooth operations, strong relationships, and ultimately, customer satisfaction and business growth.
    Job Type: Full-time
    Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In perso

Responsibilities

Customer Relationship Management:

  • Building and maintaining strong, long-term relationships with customers to ensure they realize the full value of Sea-link’s solutions.

Sales Team Support:

  • Providing support to the U.S. Sales Team to ensure customer success.
  • Customer Issue Resolution:
  • Quickly resolving customer challenges by leveraging internal resources and expertise.

Contract Management:

  • Managing ocean and other logistics contract renewals, tender handling, and timely contract renewals.

Communication:

  • Communicating service or rate changes to assigned accounts and ensuring clear communication with stakeholders.

Process Improvement:

  • Making recommendations for improving processes and procedures within the sales support function.

System Management:

  • Performing transactional activities like service information updates, surcharge updates, and pricing in GAMA.

Performance Monitoring:

  • Monitoring sales performance and ensuring data accuracy.
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