KEY ACCOUNTABILITIES

• This position serves as Sinclair’s day-to-day intermediary with its customers in both label order administration as well as contract administration
• Professionally facilitates the label order and contract life cycle process by providing support from order inception through shipment
• In addition to the above, this team member is the internal customer advocate and also fields customer complaints, queries, and issues that may arise
• This position partners with their Sales Manager counterpart to drive team KPIs including contract renewals, shortfalls, customer experience, and other goals as determined

QUALIFICATIONS

• Associate’s degree (A. A.) or equivalent from two- year college or technical school
• Bachelor’s Degree

EXPERIENCE

• Two years working in customer-oriented administrator/coordinator role
• Background with manufacturing methods, process improvement programs and procedures
• Five years in customer service

SKILLS

• Strong planning and organization
• Strong customer orientation
• Excellent communication skills: both verbal and written
• Proficient in Microsoft Office Suite
• Strong attention to detail
• Strong project management skills
• E1 Expertise
• Salesforce.com experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes orders from start to finish, accurately and in a timely manner, verifying all information prior to input, making sure all departments are able to meet the customer’s needs, and communicating status to customer during the process
• Places “for Stock” orders as directed
• Coordinates and communicates label design needs with Graphic Artist and customer
• Partners with Sales Team as needed to support customers and ensure satisfaction, performs customer follow up when requested, and supports Sales Team in meeting their goals
• Communicates regularly with the Production Control team and helps set production priorities when needed
• Collaborates with Finance and Sales to enforce credit holds and communicates expectations to customer
• Partners with Marketing as needed to gather pertinent customer information, run reports, and other requests
• Field customer labelling complaints; raise label warranty claims, CAPA’s and Credit Notes when needed
• Understand and use inventory processes/stock matrices as directed by Sales Support Manager
• Process AR/ERs by inputting contract-related data (including requisite operating period information) in order to accurately set-up customer contracts
• Occasional travel required for training or development purposes
• Projects and other duties as assigned