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Sales Support Specialist at T-Cetra LLC

Dublin, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Call Campaigns, Data Analysis, Communication, Sales Skills, Perseverance, Creativity, Client Guidance, Performance Reporting, Sales Reporting, Training Management, Presentation Design, Escalation Resolution, ERP Systems, CRM Systems, MS Excel, Active Listening

Industry

Telecommunications

Description

Description We are looking for a Sales Support Specialist to join our Sales department. The Sales Support Specialist will be responsible for outbound call campaigns, communicating concerns and answers internally and externally, analyzing data and collaborating. To be successful in this role you will need to have strong communication and sales skills, perseverance and creativity. Ultimately, you will help T-CETRA interact with its dealers and ensure they have what they need to be successful. Responsibilities: Serve as the primary liaison for master agent and retailer clients, providing guidance on product details, promotions, account setup, and general support. Compile, analyze, and deliver recurring performance and sales reports, ensuring accuracy and timeliness. Manage training schedule and deployment process for customer onboarding Aptitude to design & assist on PowerPoint presentations for vendor meetings, sales team meetings, etc. Collaborate with other departments (Ops, Marketing, IT) to resolve escalations and share updates. Adhere to company policy and processes All other duties as assigned Requirements Comfortable working in a fast pace, ever changing growth environment with a high degree of multi-tasking capability In-depth understanding of sales principles and customer services practices Hands on experience with ERP & CRM systems Proficiency with MS Office Suite, particularly MS Excel. Excellent writing and communication skills Active listening Attention to detail Analytical skills Proven work experience as a sales support specialist or sales support associate BS degree in Marketing or associates degree in relevant field a plus

Responsibilities

The Sales Support Specialist will act as the main contact for master agent and retailer clients, offering support on products, promotions, and account setup while also compiling and delivering accurate sales performance reports. This role involves managing customer onboarding training schedules and collaborating with internal departments to resolve escalations.