POSITION OVERVIEW

The Sales Support Specialist is responsible to provide seamless administrative and operational support to the sales team, ensuring that all customer orders are fulfilled, processed and delivered with precision and care. This role is dedicated to enhancing customer satisfaction by maintaining high standards of service, working with the Account Managers to fulfill all wholesale orders, and doing so efficiently, timely and accurately. In supporting the fulfillment of orders to local and shipped wholesale customers, the Sales Support Specialist plays a vital role in delivering an outstanding experience to our clients while allowing the Account Managers to manage the client relationship and drive revenue, upholding the company’s reputation for quality and reliability in the floral industry.

QUALIFICATIONS:

• Minimum of 2 years of experience in a sales support or customer service role, preferably within the floral or wholesale industry.
• Possess the ability to visually identify floral products by name.
• Strong organizational and multitasking abilities, with superior attention to detail.
• Strong sense of urgency and focus.
• Excellent communication and interpersonal skills, with a customer-first attitude, both for internal team members and clients.
• Ability to work collaboratively with cross-functional teams to ensure seamless execution.
• Proficiency in order processing systems, custom software, and Microsoft Office Suite.
• High school diploma or equivalent required
• Knowledge of floral products and industry trends is highly desirable.
• Ability to thrive in a fast-paced environment and handle multiple priorities while ensuring accuracy.
  Job Types: Full-time, Part-time
  Pay: $20.00-$24.00 per hour
  Expected hours: 30 – 40 per week

Benefits:

• Dental care
• Paid time off

Experience:

• Floral: 2 years (required)
• Customer Service: 2 years (required)
• Order fulfillment: 1 year (required)

Language:

• English (required)

Work Location: In perso

Duties consistent with the position include, but not limited to: