About the job

ABOUT US

VUMI® is an international health insurance company offering exclusive International Private Medical Insurance products and VIP medical services to private and corporate clients worldwide. VUMI® products are designed to give you unique benefits and extensive global coverage. Most importantly, VUMI® gives you peace of mind – you’ll be covered at all times – anywhere in the world.

VUMI® has operational offices around the world and employs more than 550 multinational professionals

POSITION SUMMARY

The Sales Support will assist in handling and maintaining various activities such as handling sales inquiries, following up with agencies on hot leads, coordinating between the Operations and Underwriting teams for releasing policy terms, and assisting in policy bookings and related.

ESSENTIAL FUNCTIONS

The essential functions include, but are not limited to the following: 

Sales Coordination

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• Serve as the primary point of contact for brokers and agencies on active leads, ensuring timely follow-up and supporting Account Executives through to conversion.
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• Prepare and deliver accurate quotations based on client and broker requirements.
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• Liaise between the Underwriting department and Brokerage to negotiate and confirm underwriting terms and revisions.
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• Participate in team calls and broker discussions, contributing to the broader sales coordination effort.
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Operations Management

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• Issue Premium Notices and Certificates of Insurance (COI) with accuracy and attention to detail.
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• Coordinate with brokers, agencies, and clients on payment follow-ups and confirmations.
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• Support policy corrections, updates, and Mid-Term Adjustments (MTAs).
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• Process mid-term policy amendments in a timely and compliant manner.
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Sales Leads & Support

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• Respond to web inquiries and broker questions received via email and the company website.
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• Assist with policy-related queries following new business issuance.
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Other job duties include, but are not limited to the following: 

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• May perform other duties as required.
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MINIMUM QUALIFICATIONS

Essential Skills

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• 2+ years of experience in a client relationship or administrative support role.
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• Sales or sales coordination experience within the insurance industry strongly preferred.
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• Proven ability to manage relationships with brokers, agencies, and clients, as well as cross-functional internal stakeholders.
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• Proficiency in MS Office with intermediate Excel skills.
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Essential Attributes

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• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
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• Calm, professional, and personable demeanor, even under pressure.
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• Self-starter who takes initiative to learn quickly and excel in new tasks.
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OTHER DETAILS

Supervisory Responsibilities

No direct reports

Work Environment

The noise level in the work environment is usually low to moderate.

Travel Requirements

None

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary. This job positing does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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Benefits found in job post

• Medical insurance