ABOUT YOU

• Strong sales leadership experience in a Contact Centre environment
• A customer-first mindset with a drive for achieving sales, growth, and service outcomes.
• Ability to motivate, coach, and develop individuals to reach and exceed their potential.
• Proven track record of driving sales performance and meeting targets
• Solid workflow management and efficiency skills
• Experience leading through change and navigating evolving business priorities.
• Strong communication skills, both written and verbal
• Demonstrated understanding of Contact Centre operations and dependencies

ABOUT THE ROLE

We’re currently seeking a passionate Team Leader to join our Cover Start team within the Health Insurance Contact Centre.
The Cover Start team focuses on sales and growth by helping new customers start their journey with the right cover. This means having proactive, meaningful conversations to understand customer needs and match them with the best solutions.
As a Team Leader, you’ll be responsible for leading a high-performing sales team of Customer Service Consultants. You’ll play a key role in driving sales performance, motivating your team, and supporting their development, while ensuring an exceptional customer experience and maintaining compliance standards.

KEY RESPONSIBILITIES

• Leading, coaching, and developing a team of 10–15 Consultants to achieve sales, service, and quality targets
• Driving a strong sales culture with a focus on achieving individual and team KPIs
• Using data and performance insights to identify opportunities and boost results.
• Managing workflow and incoming call volumes in partnership with peers and Real Time
• Supporting your team through change and enabling a positive, engaged environment.
• Collaborating with other leaders and business units to achieve Contact Centre objectives.
• Ensuring compliance with relevant policies and legislation