Sales Team Leader - Campus Services - 51732 - Grade 5 at University of Birmingham

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

29171.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Team Leadership, Target Achievement, Customer Engagement, Up-selling, Pipeline Management, Relationship Building, Team Management, Motivation, Communication, Presentation Skills, Planning, Time Management, Administrative Skills, Record Keeping, Customer Service

Industry

Higher Education

Description

Position Details Campus Services Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £27,546 to £29,171, with potential progression once in post to £32,595 Grade: 4 Full Time, Permanent Closing date: 12th April 2026 Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens. Find out more about the benefits of working for the University of Birmingham [https://www.birmingham.ac.uk/jobs/staff-benefits] Department overview Campus Services (CS) employs over 900 staff with a turnover exceeding £65m in the last financial year. CS plays a key role in the quality of the student, staff and visitor experience, providing services across diverse areas such as the University’s sporting facilities, food and beverage, cleaning, conferencing, hotel operations, day nurseries, Portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g., Winterbourne House & Gardens), student housing, transport, waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda, in terms of growing our service profile across both our Birmingham and Dubai campuses. Sport & Fitness is responsible for operating the University of Birmingham's extensive sport and recreation provision. It caters for the whole sports continuum from elite athlete to beginner; it supports 6,500 members, 40+ performance clubs, over 50 sports scholars and offers an extensive participation and intra-league programme. It stages big events for a number of British Universities & Colleges Sport (BUCS), national governing bodies and external groups, with spectator numbers reaching 3,000 for an individual event and has recently hosted the Commonwealth games for Hockey and Squash competition as well as swimming and athletics training venues. It serves the many different user groups drawn from the University – societies, medical school, groups of friends and departments, and the city – athletic, swimming, football, rugby, hockey, and gymnastics clubs, as well as many schools, local authority groups and the more commercial providers. Role summary As Sales Team Leader, your primary responsibility is to make a difference! Through leading your team, you will be expected to plan and deliver monthly sales targets and positively impact individuals through engagement with sport and fitness. Your team are the primary touch point to potential members for UoB Sport & Fitness and will recruit across the University Community and beyond. The role requires a leader with an infectious passion for people and the desire to educate our audience to the reaffirming benefits of our offering. Main duties * Build awareness and sell the truly exciting offering we have at UoB Sport & Fitness, while continuing to build our strong reputational brand for excellence. * Captivate and enthral the wider community to the possibilities and opportunities a healthy lifestyle can bring, both through presentations and one on one situations. * Responsible for achieving sales targets, with a particular focus on Staff and Community users, working closely with our membership team to ensure we are selling to retain. * Proactively identify opportunities for increasing membership sales, up-selling other services available at UoB Sport & Fitness such as facility hire, swimming lessons and classes and identify new income streams. * Supporting the wider UoB Sport & Fitness with its mission. * Curating collaboratively and delivering an exciting programme of events that will encourage and facilitate engagement with UoB Sport & Fitness. * Ensuring UoB Sport & Fitness has an active presence at University events both on and off campus. * Implement and maintain a structured sales process, ensuring consistent lead follow‑up, pipeline management and timely contact across all stages. * Nurturing relationships with partners to build successful platforms to attract new members. * Line managing an enthusiastic sales team, ensuring target metrics are hit and standards are maintained. * Motivate and empower your team to embody the ethos of UoB Sport & Fitness. * Ensure leads are maximised with individual and team targets are achieved. * Ensure clear communication across UoB Sport & Fitness, updating colleagues on new initiatives, ongoing campaigns, and general updates. * You may occasionally be asked to supervise temporary or casual staff. * Supports the University’s sustainability agenda through resource efficient working. * Promotes equality and values diversity acting as a role model and fostering an inclusive working culture. * Any other duties commensurate with the grade. Required Knowledge, Desirable Skills, Qualifications, Experience * Sales experience and ability to manage a high functioning team * Creative individual who works with agility within an ever-changing environment * Excellent communication skills * Extremely motivated individual who thrives working in a team * Excellent customer service skills * A high level of communication and interpersonal skills * Excellent presentation skills * Prioritise and plan a heavy workload, manage time, and meet tight deadlines * Administrative skills, including maintaining accurate records, using software platforms such as Microsoft Office and customer management systems * Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role * Minimum of grade C/4 in Mathematics and English at GCSE or equivalent level 2 qualifications. Dimensions * Responsible for line managing a team and ensuring departmental KPI’s are achieved Planning and organising * The post holder is expected to manage their own workload to maximise their success and future performance * The post holder is expected to create plans for Internal and external partners in consultation with Member Engagement Manager Problem solving and decision making * You will be required to use your judgement in solving problems as well as considering new ways of communicating with internal audiences * Identify solutions for problems with staff, budgets and services Internal and external relationships * Internal - Team members, Line manager, Senior managers, colleagues from other departments, students * External – External bodies e.g., Commercial clients, potential customers, customers, partners Informal enquiries to Michael Lennon, email: m.j.lennon@bham.ac.uk [m.j.lennon@bham.ac.uk] View our staff values and behaviours here [https://www.birmingham.ac.uk/about/our-strategy/our-values] Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview. We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website [https://www.birmingham.ac.uk/university/about/equality/index.aspx].

Responsibilities

The Sales Team Leader is primarily responsible for leading a team to plan and deliver monthly sales targets, positively impacting individuals through engagement with sport and fitness. Duties include building awareness of the offering, achieving sales targets focused on staff and community users, and proactively identifying opportunities for membership sales and up-selling other services.