Sales Team Leader - Travel & Experiences

at  RACV

• Melbourne CBD | RACV Retail Travel & Experiences
• Full-time
• Competitive Salary | TRAVEL! Famils, Supplier Incentives & Discounts on RACV products and resorts

Reporting to the Agency Manager, you will lead, coach and support the team to achieve sales, KPI’s & customer satisfaction. You will assist to train the team on operational processes, as well as engaging with key partners for product training, to amplify industry knowledge and deliver the department sales results. Your key responsibilities for the role include:

• Take a hands on approach providing leadership to the Travel Sales Consultants, ensuring the delivery of exceptional customer service, bookings, payments, objectives & KPI’s are achieved
• Promote a positive workplace culture, lead by example, coach, train, provide advice and support best practice processes, maintain an up to date knowledge of products, services, upselling & cross-selling opportunities
• Maximising revenue by ensuring preferred partners are promoted & sold where appropriate
• Assist with people management including coverage of staff on leave & performance management
• Attend meetings, report on sales, key metrics and performance
• Build strong relationships with internal & external stakeholders, resolve complaints and attend industry events ie. supplier & product events, ship inspections, travel expos & educational opportunities

Our team work Monday – Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to 7 day trading in the future, with a requirement for staff to work weekends.