DESCRIPTION

AllClear is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.
We’re now looking for a Sales Team Manager who leads by example, inspires team spirit, and drives performance. If you’re passionate about coaching others, achieving ambitious targets, and thrive in a fast-paced, ever-changing environment — this could be your ideal next step.

WHAT WE’RE LOOKING FOR

• Experience leading a telesales or contact centre team — you’re confident managing performance and building team culture.
• A strong understanding of sales metrics, targets, and what makes teams tick.
• Someone who’s great at coaching and knows how to bring the best out in people.
• A solid grasp of Contact Centre operations and how to keep things running efficiently.
• A proactive, solutions-focused mindset — you’re always looking for ways to improve.
• A team player who loves collaborating and is all about hitting shared goals.
• Passion for giving customers great experiences, especially those who need extra reassurance when booking travel.

As a Sales Team Manager, you’ll be leading a team of telesales professionals, helping them grow, perform, and succeed. Your role is all about creating a high-energy, supportive environment where people are motivated to hit targets — and feel good doing it.

You’ll:

• Lead and inspire your sales team to meet and beat performance targets.
• Monitor call centre metrics and spot ways to improve both customer experience and team results.
• Provide regular coaching, feedback, and support to help each person be their best.
• Keep a close eye on KPIs and use your know-how to drive consistent performance.
• Use your commercial brain to suggest new ideas and improve how we do things.
• Work closely with other teams (like operations, marketing, and compliance) to keep everything running smoothly.