WHAT WE NEED FROM YOU

• Highly numerate with strong attention to detail.
• Experience dealing with external stakeholders and customer focussed.
• Experience working in fast-paced, operational environment.
• Strong Microsoft Excel knowledge

HERE’S WHAT YOU NEED TO KNOW

Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

ABOUT US

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

WHAT YOU WILL BE DOING

Are you someone who thrives in a dynamic and fast paced work environment and is eager to delve into the intricacies of wholesale energy markets?
Join E.ON’s team and be a vital part of our interface between the I&C supply business and Energy Markets trading function.
You will get the opportunity to develop an understanding of how to quote prices to customers and gain in depth understanding of the wholesale energy markets.
In this team we provide an essential interface between the I&C supply business and the Energy Markets trading function. We interact with our valuable Flex portfolio throughout the day, allowing customers to fix their contract energy requirement based on the live wholesale market.

RESPONSIBILITIES OF THE ROLE

• Lead on incoming customer calls, interacting with Forwards traders to provide and transact live market prices with Flex customers.
• Provide a market leading level of customer service to our portfolio, offering insight during incoming and scheduled calls with customers.
• Develop effective relationships with our Flex customers, helping to ensure high retention and renewal rates by offering industry leading levels of service and knowledge.
• Management and ownership of flex related customer queries.
• Managing the contents and access to the Risk Navigator platform.
• Processing fixed volume ‘lockins’ from the I&C business.
• Partner with the Forwards Position Management team to ensure our volume positions are always understood and communicated accurately.
• Adhere at all times to agreed governance and procedures to ensure compliance of the desk with key internal and external controls and compliance with regulation.