Salesforce Admin at LegalAndGeneral

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, User Adoption, Training Delivery, Stakeholder Engagement, Process Improvement, Analytical Thinking, Problem-Solving, Collaboration, User Experience, Customer Journey

Industry

Financial Services

Description

Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. As part of the wider L&G Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes. Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. Job Description We’re seeking a technical Salesforce Administrator to join our team, supporting both the LGAH Operations function and its Management Providers. This role will play a key part in driving the successful delivery and adoption of our core technology programme, while also identifying, designing, and implementing system enhancements that improve efficiency and user experience. What you’ll be doing: Supporting the preparation, launch, and embedding of the Salesforce platform (Brolly) across internal teams and LGAH’s Management Providers Developing and maintaining in-depth knowledge of the Brolly platform and its modules Driving adoption by acting as a cross-functional Subject Matter Expert for Management Providers Collaborating with business design and learning leads to enhance digital literacy across stakeholders Creating and updating training content in partnership with the Learning Lead to reflect evolving business processes Delivering platform training and serving as a primary contact for ongoing support and troubleshooting Monitoring platform performance and engagement, identifying recurring issues, and coordinating resolutions with the Technology team Identifying opportunities for process improvement and working with stakeholders to refine and implement business efficiencies Qualifications Who we’re looking for: Proven experience in configuring, managing, and enhancing Salesforce platforms to meet business needs Strong ability to build trusted relationships and influence key stakeholders across all levels Skilled in designing and delivering training to drive user adoption and system engagement Collaborative mindset with experience working across internal teams and external partners Applied understanding of User Experience (UX) and Customer Journey principles Analytical thinker with the ability to translate business needs into technical solutions Highly self-motivated and independent, with a proactive approach to problem-solving Comfortable working with complex data, making confident decisions at pace while keeping the customer at the heart of delivery Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer – both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Responsibilities

The Salesforce Administrator will support the preparation, launch, and embedding of the Salesforce platform across internal teams and Management Providers. They will also drive adoption and identify opportunities for system enhancements to improve efficiency and user experience.