Salesforce Admin / Salesforce Business Analyst at Capgemini Portugal

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

118000.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Business Analysis, Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ, Agile Methodologies, Critical Thinking, Analytics, Problem Solving, Collaboration, Communication, Stakeholder Management, Requirements Management, SDLC, Jira, Confluence

Industry

IT Services and IT Consulting

Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Location: Boston Area (Waltham, MA (Hybrid) About the Role: We are seeking a Salesforce Admin / Salesforce Business Analyst to join our team and play a key role in designing, optimizing, and supporting Salesforce solutions across our organization. This individual will partner closely with business stakeholders, product owners, and cross-functional teams to translate business goals into scalable, high‑quality Salesforce functionality. The ideal candidate combines strong business analysis skills with hands-on Salesforce administration experience and deep knowledge of Sales Cloud, Service Cloud, Experience Cloud, and CPQ. This role is ideal for someone who thrives in an agile, fast‑paced environment and enjoys solving complex business challenges through declarative Salesforce capabilities. Responsibilities Business Analysis & Requirements Collaborate with business stakeholders to identify needs and translate them into scalable Salesforce solutions. Create and maintain requirement documentation including process flows, data models, use cases, and functional specifications. Develop a requirements management strategy outlining elicitation, documentation standards, and communication processes. Participate in backlog grooming, ensuring stories are properly defined, reviewed, and prioritized. Support the Product Owner in defining value, scope, and priorities for releases and sprints. Ensure project needs align with the Statement of Work (SOW) and highlight scope variances for change control. Salesforce Configuration & Solutioning Build configurable, declarative Salesforce solutions using workflows, custom objects, validation rules, reports, dashboards, and other automation tools. Maintain a deep understanding of business processes to ensure solutions meet both current and future needs. Work with design and technical teams to ensure alignment on business requirements and solution architecture. Promote CRM best practices and ensure all solutions adhere to enterprise standards and governance. Collaboration & Delivery Communicate effectively with both technical and non-technical audiences. Collaborate with cross-functional teams to design and deliver scalable, sustainable Salesforce applications. Maintain a strong understanding of Salesforce ecosystem capabilities and upcoming releases. Contribute across the full Software Development Lifecycle (SDLC) within Agile, Scrum, SAFe, or DevOps environments. Must-Have Qualifications 3+ years Salesforce.com configuration and administration experience. 5+ years business analysis experience. Proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ. Strong knowledge of development tools and processes to support use case development and solution design. Advanced skills in critical thinking, analytics, and structured problem solving. Proficiency collaborating across business and technical teams in a fast-paced environment. Deep understanding of Salesforce declarative automation and platform best practices. Excellent communication, organizational, and stakeholder‑facing skills. Bachelor’s degree in Business, Computer Science, MIS, or related field. Ability to understand complex industry-specific requirements and convert them into actionable roadmaps. Hands‑on experience with Agile, Scrum, SAFe, DevOps, and tools such as Jira and Confluence. Full lifecycle Salesforce implementation experience across the SDLC. The base compensation range for this role in the posted location is: $100,000 - $118,000/ yearly. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Responsibilities

The Salesforce Admin / Business Analyst will design, optimize, and support Salesforce solutions while collaborating with business stakeholders to translate their needs into scalable solutions. This role involves building Salesforce configurations and ensuring alignment with business requirements.