Time Type: Full time

Worker Type: Employee

• Location: Australia, flexible
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

SKILLS:

Adaptability, Analytical Thinking, Business Process Analysis, Critical Thinking, Customer Service, Data Analysis, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Report Writing, Risk Management, Standards Compliance, Trend Analysis
Application Close Date: 19/06/2025 11:59 PM
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

YOUR NEW ROLE

As our Salesforce Administrator/Analyst you will work as part of a dedicated Salesforce support team to ensure we are maximising the efficiencies and capitalising on the full features and benefits of Salesforce for our Elders Insurance business. Your responsibilities will include:

• Actively manage support queries and requests from users, including assistance with reporting, campaigns and templates
• Identify, investigate, and resolve user issues, which may include working with multiple IT Teams to resolve
• Manage escalated incidents and service requests to ensure timely resolution, monitoring and addressing performance and availability issues and escalating to development team where appropriate
• Assist with day-to-day Salesforce administrative functions including user account setup and maintenance, permissions and sharing rules, password resets, data updates via Data Loader, building and running adhoc reports
• Manage the system change process alongside the development team including coordinating testing activity, ensuring quality outcomes are delivered and stability of the systems are maintained
• Work closely with various stakeholder groups, business units and user groups to drive uptake and embed usage
• Actively explore process improvements and ways of increasing efficiency
• Support activities aligned with major Salesforce enhancements

To be successful in this role you will proven experience with Salesforce Sales Cloud, preferably in Financial Services/Insurance. You will also have;

• Ability to provide a high level of customer support and communicate effectively
• Proficient Excel skills
• Experience working on projects and as part of a project team
• Ability to support end user training via multiple formats including face to face
• Highly motivated – solution focused and responds to challenging priorities with a sense of urgency and pace
• Well-developed problem solving and analytical skills
• Ability to effectively present information in one-on-one and small group situations to users and other employees of the organisatio